L1/L2 Production Support Engineer - Banking Technology (Remote from Bali)

Join RiDiK (a Subsidiary of CLPS) as a Production Support Engineer and launch your career in banking technology! This is a unique opportunity to work in a fast-paced, 24/7 production environment, supporting mission-critical enterprise applications in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung. As a Production Support Engineer at RiDiK, you will be part of a dynamic team that ensures the smooth operation of our banking technology infrastructure. You will be responsible for monitoring, troubleshooting, and resolving production issues, ensuring minimal downtime and maximum uptime for our clients.

RiDiK is a subsidiary of CLPS, a leading provider of banking technology solutions. With a strong focus on innovation and customer satisfaction, RiDiK is committed to delivering high-quality services to our clients. As a Production Support Engineer, you will have the opportunity to work with cutting-edge technology and contribute to the success of our clients. You will be part of a team that is dedicated to providing exceptional support and ensuring the reliability of our banking technology infrastructure.

📋 Tanggung Jawab Pekerjaan

• Monitor and maintain the production environment, ensuring minimal downtime and maximum uptime for our clients.
• Troubleshoot and resolve production issues, working closely with development and operations teams to ensure smooth operation of our banking technology infrastructure.
• Implement and maintain monitoring and alerting systems using tools such as Nagios, Zabbix, or Prometheus.
• Collaborate with cross-functional teams to ensure the reliability and performance of our banking technology solutions.
• Document and escalate production issues to the appropriate teams for resolution.
• Participate in on-call rotations to ensure 24/7 coverage and immediate response to production issues.
• Stay up-to-date with the latest industry trends and best practices in production support and banking technology.
• Provide technical support and guidance to internal teams and clients as needed.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-5 years of experience in production support, system administration, or a related field.
• Strong knowledge of Linux/Unix operating systems and scripting languages such as Bash, Python, or Perl.
• Experience with configuration management tools such as Ansible, Puppet, or Chef.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Certifications in ITIL, DevOps, or a related field are a plus.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.

🛠️ Keahlian

Lowongan Terkait